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Team Lead - ITAM & ITSM

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Date: Jan 19, 2026

Location: HU

Company: KUKA Group

Discover your impact with KUKA Group

KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.

 

Make an impact

  • Define and implement a global ITAM framework covering hardware, software, and cloud assets,
  • develop and implement policies for asset lifecycle management, including acquisition, allocation, monitoring, and secure disposal,
  • define and execute the global roadmap for ITAM and ITSM tools (e.g., FreshService, ServiceNow, LeanIX),
  • establish governance for tool usage, configuration standards, and integration with CMDB and ERP systems,
  • manage ITAM/ITSM tool (e.g. FreshService) and ensure integration with other systems,
  • drive license compliance and cost optimization through tool-based analytics and reporting,
  • manage ITSM platform capabilities: Incident, Problem, Change, Request, and Service Catalog,
  • enable self-service and AI-driven support features to improve user experience,
  • oversee end-to-end asset lifecycle processes and enforce accurate asset tracking in CMDB and LeanIX,
  • drive license compliance and audit readiness for software and cloud subscriptions,
  • drive automation for asset onboarding/offboarding and reporting,
  • lead a team of tool administrators, process owners and operational supporters,
  • collaborate with Procurement for vendor negotiations and license agreements,
  • act as primary contact for audits, compliance checks, and executive reporting.

What you need to succeed

  • Bachelor`s or Master`s degree in Information Technology, Computer Science, or a related field,
  • 5+ years of experience in IT operations, ITAM, ITSM, or end-user services, with at least 3 years in a leadership role,
  • proven experience in managing ITAM and ITSM platforms globally,
  • proven experience in IT Asset Management leadership within global organizations,
  • strong knowledge of ITIL processes, ISO27001 compliance, and asset lifecycle management,
  • expertise in FreshService, ServiceNow or equivalent ITSM tools and CMDB design,
  • SAM/HAM/ITIL/FinOps certificatons preferred,
  • excellent leadership, communication, vendor management and stakeholder engagement skills,
  • exceptional written and verbal communication skills in English (German is a plus).

 

 

DEI (Diversity, Equity, and Inclusion) statement 

Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.

KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA Group, you will have ample opportunities to share what motivates you and what defines your individuality.

 

Join the journey!

If you think a career with KUKA Group could be what you are looking for, we´d love to hear from you. We´re looking forward to receiving your application!