Inside Sales Coordinator Parts & Repair
Taksony, HU
Discover your impact with KUKA
KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.
Make an impact
- Primary contact for all KUKA country subsidiaries regarding all Parts & Repair activities and expectation management (no direct communication with end customers)
- Processing and understanding international customer inquiries
- Clarification and handling of commercial and technical issues with customers (KUKA subsidiaries)
- Preparation of quotations, order processing, and invoicing for spare parts and repairs
- Identification of spare parts using parts lists, circuit diagrams, and images
- Close collaboration with related departments, including Purchasing, Logistics, Customs, Export Control, Shipping, and other service departments
- Determination of repair prices and verification of material availability
- Consistent follow-up on orders, ensuring on-time delivery and invoicing
- Handling of export processes and procurement of documents
- Monitoring and managing the return of repair parts
- Processing complaints and credit notes
- Dispatching of mailbox and Salesforce cases
- Assignment of access rights for drives, SharePoints, mailboxes, and systems
- Participation in strategic national and international topics with internal and external partners to increase customer satisfaction and efficiency
- Contribution to the definition and implementation of service products and packages
- Participation in internal projects for continuous improvement of business processes in Global Parts & Repair as well as projects for cost optimization
- Project involvement related to internal improvements and new products within the Parts/Repair business together with internal and external partners
What you need to succeed
- Completed commercial training or a comparable qualification (preferably supplemented by an additional technical qualification)
- Professional experience in order processing is an advantage
- Confident handling of SAP and MS Office; knowledge of Salesforce desirable
- Fluent English language skill
- Customer orientation, intercultural understanding, and strong communication skills
- Organizational talent, flexibility, resilience, and proactive working style
- Willingness to work in shifts and participate in on-call duty
Our promise to you
Our culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result? We make peoples´ lives easier and safer, across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work, fostering an environment where inspiration, expertise, and personal growth can flourish. Our collective goal? To achieve greatness and ignite innovative, positive change - not only within the automation industry but also beyond its boundaries. And in return, we prioritize creating a supportive, empowering, and caring environment for all.
Perks and benefits
As part of our commitment to the well-being of our employees, we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules, and professional development opportunities, we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce, and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued, motivated, and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team.
DEI (Diversity, Equity, and Inclusion) statement
Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.
KUKA is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA, you will have ample opportunities to share what motivates you and what defines your individuality.
Join the journey!
If you think a career with KUKA could be what you are looking for, we´d love to hear from you.
We´re looking forward to receiving your application!