Knowledge Manager / Service Owner P&O Knowledge
Setúbal, PT
Discover your impact with KUKA Group
KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.
Make an impact
Our global People & Organization (P&O) team holds a wealth of knowledge – but today it is scattered across locations, systems, and individual experts. In this state it cannot serve as a reliable foundation for our upcoming intelligent automation initiatives.
As Service Owner P&O Knowledge, you will initiate and own Knowledge Management as a global P&O service. You define the strategy, governance, and processes that turn dispersed knowledge into a consistently managed, accessible, and trusted asset. You own the “what” – business requirements, standards, and adoption – and work hand in hand with our P&O System Experts and IT, who own the “how” of the technical implementation.
Responsibilities:
Strategy & Governance
- Define and continuously evolve the global P&O Knowledge Management strategy, framework, and operating model
- Establish governance: standards, policies, ownership, and accountability for knowledge across all P&O functions
- Define ownership models, responsibilities, and accountability across P&O functions
- Implement the full knowledge lifecycle – creation, validation, maintenance, archival, and retirement
Knowledge Architecture & Consolidation
- Design a scalable knowledge architecture: taxonomies, metadata, and classification standards that make knowledge user-centric and easily searchable
- Consolidate knowledge currently spread across multiple locations and systems into one governed structure
- Set standards for documentation quality and templates, and establish review and quality assurance processes
- Systematically capture critical knowledge during employee transitions and organizational changes, redusing redpendency on individual experts
Platform & AI Enablement
- Act as functional lead for Knowledge Management platforms: define business requirements and priorities together with P&O System Experts and IT
- Prepare the knowledge base as a trusted, structured foundation for AI-supported knowledge discovery, retrieval, and intelligent automation.
Adoption & Impact
- Drive organizational adoption: communication, change management, training, and enablement for knowledge contributors and users
- Define Knowledge Management KPIs; measure adoption, quality, and usage, and derive improvement roadmaps
What you need to succeed
- Several years of experience in Knowledge Management, Organizational Development, Process Excellence, or similar disciplines
- Proven experience designing and implementing knowledge management frameworks, governance structures, and operating models
- Strong understanding of information architecture, taxonomy design, and content governance
- Good understanding of AI-supported knowledge management solutions
- Experience driving change and adoption initiatives in global, matrix organizations
- Excellent communication, facilitation, and stakeholder management skills
- Experience in HR/P&O processes, shared services, or HR operating models is a strong advantage
- Fluent in English (German and additional languages are a plus)
DEI (Diversity, Equity, and Inclusion) statement
Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.
KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA Group, you will have ample opportunities to share what motivates you and what defines your individuality.
Join the journey!
If you think a career with KUKA Group could be what you are looking for, we´d love to hear from you. We´re looking forward to receiving your application!