Service Owner (Employee Lifecycle)
Date: May 14, 2026
Location: HU
Company: KUKA Group
Discover your impact with KUKA Group
KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.
Make an impact
End-to-end HR service ownership:
Define and evolve HR service scope, processes, catalogues, and handovers across CoEs, Shared Services, and Business Partners.
Service performance & basic governance:
Define and monitor KPIs, SLAs, and quality standards, supporting performance reviews. Identify improvement opportunities and ensure stable delivery through demand and capability alignment.
Process & policy ownership:
Translate HR strategy into clear service processes and ensure compliance with legal and data privacy requirements. Manage escalations and cross-functional dependencies.
Collaboration with HR digital experts as functional counterpart:
Define requirements, validate solutions, and co-own outcomes with IT while supporting project governance, planning, and delivery. Ensure alignment of roadmaps, testing, documentation, and that digital solutions enhance HR services and employee experience.
Change, adoption & stakeholder management:
Drive change management, communication, and training for HR stakeholders. Support works council engagement and ensure consistency across regions.
Strategic development:
Assess future HR service needs and workforce trends while evolving the operating model. Support responsible adoption of AI-enabled HR services.
What you need to succeed
- Bachelor's or Master’s degree in human resources, Business Administration, or related field,
- several years of experience in HR, ideally in HR Operations, Recruiting, HR process roles, or Shared Services environments,
- strong hands-on process knowledge in Recruiting, Onboarding and Offborading (end-to-end); experience in other core HR processes is a plus,
- high digital affinity and strong interest in system-enabled HR services and process improvement,
- experience working closely with HR IT / HR Digital roles as functional counterpart,
- basic understanding of HR compliance topics (e.g., data privacy and co-determination) and willingness to learn and partner with experts,
- confident stakeholder management skills; experience working with works councils is a plus,
- analytical mindset with experience using service KPIs and reporting to identify improvements and support decisions,
- experience in transformation, agile project management methods and change management,
- fluent in English (German or additional languages is a plus).
DEI (Diversity, Equity, and Inclusion) statement
Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.
KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA Group, you will have ample opportunities to share what motivates you and what defines your individuality.
Join the journey!
If you think a career with KUKA Group could be what you are looking for, we´d love to hear from you. We´re looking forward to receiving your application!