Salesforce Licensing Support Specialist
Date: Jul 17, 2026
Location: HU
Company: KUKA Group
Discover your impact with KUKA Group
KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.
Make an impact
- provide 2nd level support for licensing-related processes within the global my.KUKA ecosystem, ensuring efficient resolution of customer requests and system-related issues,
- manage and resolve support cases in Salesforce and Freshservice, including access-related issues, assignment errors, and license management requests,
- investigate, reproduce, and analyze reported incidents, validating root causes and coordinating with Product Owners to support defect resolution and system improvements,
- act as a key interface between customers, Product Owners, Hotline teams, and internal stakeholders, ensuring effective communication and collaboration across support processes,
- support first-level internal requests and facilitate communication between business teams and Product Owners,
- create, maintain, and continuously improve documentation related to licensing processes, Salesforce operations, interfaces, and technical solutions across the my.KUKA platform and Azure environments,
- conduct functional testing and quality assurance activities for new releases, enhancements, frontend and backend functionalities, and system integrations,
- support deployment activities and contribute to ensuring system stability, release quality, and a seamless user experience,
- maintain and configure license-related objects within Salesforce, ensuring alignment with product portfolio changes and business requirements,
- perform data loads and data maintenance activities to support Product Management, Hotline, and Product Support teams,
- drive continuous improvement initiatives for licensing processes, documentation standards, and support operations in collaboration with international teams.
What you need to succeed
- Experience in Salesforce administration, support, operations, or a comparable application support role,
- strong understanding of Salesforce platform functionality, case management processes, and licensing-related workflows,
- familiarity with ticketing and IT service management tools such as Freshservice, ServiceNow, or similar platforms,
- strong analytical and problem-solving skills with the ability to investigate, reproduce, and troubleshoot complex technical issues,
- excellent communication skills with the ability to collaborate effectively with customers, business stakeholders, and technical teams,
- ability to work independently while managing multiple priorities in an international environment,
- strong communication skills in English, both written and spoken
DEI (Diversity, Equity, and Inclusion) statement
Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.
KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA Group, you will have ample opportunities to share what motivates you and what defines your individuality.
Join the journey!
If you think a career with KUKA Group could be what you are looking for, we´d love to hear from you. We´re looking forward to receiving your application!