Field Service Technician VIC

Company: Swisslog Australia Pty. Ltd.

Location:

Rowville, VIC, AU

Additional posting countries (for remote jobs only):

Workplace: Onsite - Customer Location

Address Customer Location:

Discover your impact with KUKA Group

KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.

Make an impact

Here, you'll become a pivotal member of our customer service team, playing a critical role in ensuring the seamless operation of Material Handling Systems (MHS) for our valued customers. You'll leverage your technical expertise to diagnose and resolve complex mechanical and electrical issues with precision, all while fostering a collaborative and results-oriented atmosphere within your team.

You'll proactively identify and address potential problems, maximising uptime and efficiency for our customers. With a keen eye for detail, you'll maintain meticulous records and adhere to all safety protocols, ensuring a safe and compliant work environment. But your contributions won't stop there. We encourage continuous improvement, and you'll have the chance to contribute to innovative solutions that optimize service delivery and cost- effectiveness, while being inspired by the cutting- edge technology at the heart of our operations.

What you need to succeed

Three years of hands-on experience and an electrical licence is essential, along with a valid driver's license and on-call flexibility. Your expertise lies in masterfully diagnosing and repairing mechanical and electrical systems, and you consistently wow customers with your exceptional service skills. You're a natural leader, motivating and guiding a team towards shared goals.

Organization and time management are your superpowers, keeping you on top of deadlines and priorities. Naturally, safety is paramount, and you adhere to all protocols meticulously. With your passion for technology and problem-solving, you're a self-starter and quick learner, eager to dive into new challenges. Finally, communication is key, and you excel at building rapport while explaining technical concepts with clarity.

DEI (Diversity, Equity, and Inclusion) statement

Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.

KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA Group, you will have ample opportunities to share what motivates you and what defines your individuality.

Your key responsibilities include:

When onsite, coordinate and supervise all repair and maintenance work on the site/s
Maintain and update site records within the appropriate database as directed by your Manager
Business development for spare parts, retrofit, and upgrade opportunities, within the sites that are allocated to you
Focussing on excellent Customer Service
To ensure that customers' invoices are raised on time and all invoicing is accurate

What you need to succeed

Three years of hands-on experience and an electrical licence is essential, along with a valid driver's license and on-call flexibility.

Your expertise lies in masterfully diagnosing and repairing mechanical and electrical systems, and you consistently wow customers with your exceptional service skills.

You're a natural leader, motivating and guiding a team towards shared goals.

Organisation and time management are your superpowers, keeping you on top of deadlines and priorities.

Naturally, safety is paramount, and you adhere to all protocols meticulously.

With your passion for technology and problem-solving, you're a self-starter and quick learner, eager to dive into new challenges.

Finally, communication is key, and you excel at building rapport while explaining technical concepts with clarity.

Join the journey!

Talent Acquisition Manager: #LI-LW1