Robotics Service Engineer (Based in Hanoi)
Date: Sep 30, 2026
Location: VN
Company: KUKA Group
Discover your impact with KUKA
KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.
Make an impact
- Hotline Support: Provide expert responses to technical inquiries from customers via case management in CRM in a timely manner. Manage customer expectations with prompt, concise, and accurate delivery of proactive service, information, and consultations, including handling escalations appropriately. Support key customers after hours as needed.
- Technical Training: Offer expert support and conduct training for system integrators and end customers on the operation and programming of various industrial robotic applications using the full range of products and technology packages.
- Field Services: Plan and deliver field services at customer sites, including attending breakdowns and performing planned maintenance across all states in Southern Vietnam. Ensure strict compliance with WHS policies of both KUKA and customers.
- Spare Parts: Assist with internal parts handling, including receipt, dispatch, and regular inventory management of goods.
- Team Collaboration: Actively participate in regular team meetings, submit all internal reports in a timely manner, and familiarize yourself with various software platforms utilized in day-to-day tasks.
What you need to succeed
- Diploma/Degree in Mechanical / Electrical / Mechatronic / Robotics Engineering or equivalent.
- Minimum 3 years working experience in industrial robotics/automation.
- Knowledge in higher level programming language and/or automated industrial manufacturing process adopting industrial robots are an added advantage.
Our promise to you
Our culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result? We make peoples´ lives easier and safer, across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work, fostering an environment where inspiration, expertise, and personal growth can flourish. Our collective goal? To achieve greatness and ignite innovative, positive change - not only within the automation industry but also beyond its boundaries. And in return, we prioritize creating a supportive, empowering, and caring environment for all.
Perks and benefits
As part of our commitment to the well-being of our employees, we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules, and professional development opportunities, we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce, and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued, motivated, and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team.
DEI (Diversity, Equity, and Inclusion) statement
Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.
KUKA is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA, you will have ample opportunities to share what motivates you and what defines your individuality.
Join the journey!
If you think a career with KUKA could be what you are looking for, we´d love to hear from you.
We´re looking forward to receiving your application!