System Operations Supervisor

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System Operations Supervisor, Days, Northampton.

We are seeking a high-calibre individual to play a key role within our Customer Service group based at our new automated site in Northampton. The Engineering Site Manager will lead, manage and develop a multi-discipline engineering team, driving ongoing improvements of the quality of our services. 

• You will provide operational management oversight, demonstrating responsibility and ownership of the allocated customer site, ensuring that all SLAs and KPIs are attained and customer satisfaction is achieved. 
• You will manage and coordinate the daily activities of the resident site leaders, resident engineering teams & support staff through effective planning and organization.  Conducting performance management reviews, coaching and mentoring the team and ensuring they have the training, skills and knowledge to carry out their duties.
• Prepare and participate in method statements, risk assessments, and client user and maintenance documentation.
• Drive and document Continuous improvement initiatives that offer the customer added value. Work in conjunction with the site team to identify and implement these improvements.
• Ensure professional Swisslog representation at all times.

What you need to succeed

• We are looking for someone who has knowledge of software controlled logistic systems and an understanding of the daily operational problems in a logistic centre.
• The successful candidate must have a proven track record of leading teams, alongside a broad knowledge of H&S regulations. You will be expected to manage and coordinate the daily activities of the Engineering team and all other support functions. 
• It is essential that the successful candidate has strong communication skills, both written and verbal and has well developed listening skills. Also, customer facing experience and the ability to understand customer requirements is a key success factor in this role. 
• The ideal candidate will have a background within an industrial or material handling environment, a broad knowledge in electronics, controlling systems, mechanics and pneumatics and a good understanding of PLC systems. 
• Applicants should be able to integrate themselves into a team working environment and make clear and decisive decisions as a leader. You must communicate openly, effectively and consistently with all stakeholder groups and focus on customer needs and customer satisfaction.