Senior Director of Customer Service UK
Redditch, GB
Where do people love what they do, and being great at what they do?
At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.
Make an impact
This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department.
You will be part of the the EMEA Customer Service management team and will take ownership in developing and executing the Head of Customer Service role within the UK. You will have profit and loss responsibility with the authority and scope to make decisions.
This position will be responsible for generating and executing an approved business plan to ensure a healthy growing business. The successful candidate will be responsible for the development and growth of the department by observing the market and identifying future prospects whilst maintaining excellent customer support to our existing client base.
You will be responsible for setting and achieving budgets and, forecasts to ensure competitive cost levels are maintained.
Responsible for over 150 employees across multiple functions, such as Field Service, System Operations (residential teams), Controls Service and Software.. You are a team player and work closely together different parts of Swisslog, like Operations and Sales ensuring the best possible customer experience.
What you need to succeed
All applicants must be able to demonstrate excellent leadership skills with a proven track record of dealing with high level Employee Relation topics.
All applicants must be excellent face-to-face communicators and able to demonstrate success and experience in managing a growing service operations, including large contracts and particularly achieving genuine development of our customer relationships.
The successful applicant must be self-driven, results oriented with a positive outlook, and a clear focus on high quality and business profit. You must be professional, credible, and comfortable in dealing with our customer’s Senior Executives.
All of this must be complemented by the following:
▪ Technical degree qualified or equivalent
▪ 5+ years managerial experience in a technical environment, preferably service
▪ Proven track record of successfully running large customer contracts and operations with commercial acumen
▪ Demonstrated competence in developing and growing departments and individual colleagues
Our promise to you
Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.
Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.
About Swisslog
Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.
Join the journey!
If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.
We´re looking forward to receiving your application!
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