KUKA_DUMMY_ROLE

Make an impact

Where do people love what they do and being great at what they do?

At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

As part of the KUKA Group, we are at the forefront of logistics automation technology. Serving some of the biggest and most exciting brands across the globe we're a team of 14,000 professionals and 50 nationalities.

We are currently seeking a Technical Writer on a remote basis. Our UK head office in based in Redditch this role can be based anywhere in the UK or Europe.

We require native or native equivalent English language skills, the position will provide end-user software documentation for our customers across the European region.

• Write, edit, and manage various types of product content ensuring all content is accurate, engaging, and consistent with the brand voice.
• Collaborate with product managers, designers, developers, and marketing teams to ensure content supports product features and user needs. This involves participating in product design and planning meetings and providing input on content requirements.
• Create and update end-user software documentation, including installation instructions, user guides, FAQ, online self-service channels, API and integrations specifications, proposal content and more.
• Maintain UX design system documentation to ensure single source of truth and development adherence to standards.
• Develop and maintain a comprehensive glossary of terms used within the product and related documentation, ensuring all team members and stakeholders have access to a single source of truth with regular updates as the product evolves.
• Support language translations and project adaptations as a subject matter expert when needed.
• Conduct readability analysis and user research to understand the needs and preferences of the target audience. Use this information to create user-centered content that enhances the user experience.
• Optimize content for search engines (SEO) to increase visibility and drive traffic. Monitor content performance using analytics tools and make data-driven decisions to improve content effectiveness.
• Establish and maintain content standards, including style guides and best practices. Ensure all content adheres to legal and regulatory requirements.
• Stay up-to-date with industry trends and best practices in content strategy and product management. Continuously seek opportunities to improve content quality and effectiveness.

What you need to succeed

• Native English speaker with the ability to read and interpret technical specifications, drawings, and diagrams.
• Advanced knowledge of Microsoft Office Suite (Word, PowerPoint, Co-Pilot). Experience with topic-based authoring, single sourcing and CCMS (e.g. MadCap Flare, Confluence, Paligo). Understanding of UX, Agile Scrum methodology, JIRA, and Web development skills a plus. Adobe Creative, HTML and CSS skills a plus.
• Ability to understand how users work/think and apply software, with ability to transform technical concepts into easy-to-understand user-centric content. Comfortable editing the work of others as well as providing and receiving constructive feedback on written material.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

 Please apply as soon as possible to be considered for this highly desirable Controls Electrical Engineer position with a leading intralogistics company.