Account Manager
Redditch, GB
Where do people love what they do, and being great at what they do?
At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.
Make an impact
Swisslog are seeking a high-calibre individual to play a key role within our Customer Service group. The role will require you to build effective customer relations in order to develop a partnership between Swisslog and the customer based on trust and confidence.
Swisslog are a leading intralogistics company, part of the KUKA Group with 14,000 employees globally.
The position is based out of our Redditch head office with remote and hybrid working options available with travel to the customer in the UK when required.
The Account Manager will be the owner of the Customer’s Solution and will be responsible for the contract and development of the customer account.
The successful candidate will be required to work with all internal departments and the team to achieve desired results on time which benefit both the customer and Swisslog’s long term objectives.
- Proactive support of the assigned customers in the existing customer base
- Regular customer visits
- Knowing the client's activities and identifying, picking up and selling potential for projects
- Being the contact person for every customer need, providing contacts to the appropriate Swisslog departments, coordinating a wide range of internal departments in order to achieve the services required by the customer and complete the tasks set.
- Co-ordination of support and maintenance contracts and concepts
What you need to succeed
You must be an excellent face to face communicator and able to demonstrate success and experience in managing external partners and internal resources.
The successful applicant must be self-driven, result oriented with a positive outlook, and a clear focus on high quality and business profit. The successful candidate must be professional, credible, and comfortable in dealing with Senior Company Executives.
It is essential to have previous management experience and experience within a support or logistics environment.
- Several years of sales / account management experience
- Basic technical understanding, engineering background is a plus
- High level of independence, tenacity and durability
- Ideally knowledge of the supply chain / intralogistics industry although not essential
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Our promise to you
Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.
Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.
About Swisslog
Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.
Join the journey!
If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.
We´re looking forward to receiving your application!