System Operation Engineer - RAPID

Make an impact

The incumbent is responsible for providing onsite software support services following the completion of project implementation. The role involves delivering support in accordance with agreed service levels and meeting customer expectations. The incumbent is expected to make every reasonable effort to restore system operations within the shortest possible timeframe. He shall ensure full compliance with all relevant procedures, instructions, and technical standards, while supporting customers in maintaining their systems in optimal working condition.

• Make every reasonable effort to restore system operations within the shortest possible timeframe.
• Respond to customer concerns and complaints in a timely, professional, and appropriate manner.
• Demonstrate a strong understanding of customer requirements and proactively translate those needs into effective actions.
• Provide technical support for installed systems during and outside normal office hours, as required.
• Act as the primary liaison between customers and the back-office Level 2 support team based in Malaysia.
• Assist with system commissioning and deployment during the project implementation phase by providing onsite support.
• Accurately record and track incidents and issues in the CMMS system.
• Possess strong troubleshooting skills and the ability to resolve issues independently before escalating to Level 2 support.
• Perform regular onsite system inspections and maintenance to ensure system reliability and optimal performance.

What you need to succeed

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent).
• At least 3 years of relevant working experience.
• Knowledge and hands-on experience in Java.
• Able to work independently and perform well under pressure, including overtime and irregular hours when required to resolve on-site issues.
• Strong analytical and problem-solving skills.
• Proactive individual with a strong customer-centric mindset and ability to work well in a team.
• Experience in automated material handling systems with PLC knowledge is an added advantage but not mandatory.
• Possess solid troubleshooting skills and the capability to provide training when required.
• Proficient in English and Bahasa Malaysia, both written and spoken.
• Highly motivated, innovative, and a strong team player.
• Good time management and organizational skills.
• Strong commitment to safety compliance and regulations.
• Willing to work shift schedules according to the standby timetable.
• Accommodation will be provided.