Customer Service Account Manager

Company:  Swisslog Malaysia Sdn Bhd

Petaling Jaya, 10, MY

Additional posting countries (for remote jobs only):  No additional country
Workplace:  hybrid
Address Customer Location: 

Where do people love what they do, and being great at what they do?

At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.


Make an impact

This position is responsible to generate sales from the existing customers and new customers through below services:

1. Service Contract

2. Spare Part

3. System Change Orders

4. Extension and Modernisation

5. Swisslog CS Products

6. Small System


In doing so, he/she shall be able to sell a new service contract, increase the renewal rate of existing service contracts, sell spare parts, propose and sell modernization projects to existing customers. He/She is also responsible to promote and sell Small System, CS products to existing and new CS customers.


  • Ensure maintenance/support contracts, system operations, Extension and modernisation project and spare parts sales to meet and exceed given sales targets.
  • Develop and maintain strong business relationships with new customers.
  • Maintain good relationship with installed base customers and to constantly explore further CS business opportunities with them.
  • Evaluate and increase customer satisfaction level.
  • Consolidate information from customers on product and service quality and failure.
  • Adherence to quality process
  • Following up on customer complaints and changes request.
  • Update sales forecast and business development progress in the system.
  • Prepare CS sales and customer reports for management review.
  • Monitor customers' order forecast and purchase orders.
  • Present proposals and prepare quotations for customers and follow up with negotiations.

What you need to succeed

  • Bachelor degree in Electrical /Mechanical/Controls Engineering or related disciplines.
  • Minimum 5 years of service services/account management experience, with proven works track record. Prior work experience in automated material handling system is an added advantage.
  • Preference will be given to those with experience of pursuing the sales of spare parts and/or support/ maintenance contract.
  • Strong business acumen and analytical. Able to conceptualize solutions and articulate concept and proposed solutions to customers.
  • Able to work independently with strong commercial, interpersonal and negotiation skills.
  • Self-starter with strong capability to interact and work in a cross-functional and multinational environment.
  • Strong technical background and the ability to be fully conversant with the technologies in the industry.
  • Good presentation and communication skills, both spoken and written English.
  • Proactive with a strong customer and team focus.
  • Computer literate with good knowledge of Microsoft Office
  • Able to travel both domestically and overseas for business meetings, even on short notice.


Our promise to you

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.

Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.


About Swisslog

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 2,900 experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.


Join the journey!

If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application!