Head of System Operation Nordic
Oslo, NO
Where do people love what they do, and being great at what they do?
At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.
Make an impact
Swisslog provides on-site system operations support through resident engineers and technical teams who manage the full lifecycle of warehouse automation systems. This includes:
- Installation and Commissioning
- Ongoing Maintenance and Upgrades
- Monitoring and Troubleshooting
- Spare Parts Management
- Software and Mechanical Support
We are seeking a dynamic Head of System Operation to manage our Nordic operation based out of Oslo with hybrid working available.
- Manage and develop System Operations across the Nordic region in alignment with agreed objectives and budgetary targets.
- Ensure effective management of existing customer contracts, maintaining compliance and service quality.
- Continuously enhance services for existing customers to reflect technological advancements and evolving customer needs.
- Identify opportunities for modernization and system extensions within the current customer base through proactive engagement.
- Pursue new business opportunities as they arise and provide support to Account Management (AM) in developing these opportunities.
- Assist AM in renegotiating existing contracts and securing new System Operation agreements.
- Develop and mentor the subordinate management team
- Oversee people management activities, including resource planning, motivation, coaching, coordination, and performance management.
What you need to succeed
- Experience of managing large service delivery organizations in an engineering environment
- Experience in setting and controlling budgets
- Previous experience of continuous improvement work
- Experience in sales of services is desirable
- Experience in using ERP systems is desirable
- Good communication skills
- Valid driving licence and able to travel in the Nordics when necessary to visit customer sites
- Experience with computer-based maintenance management systems (CMMS)
- Fluent in written and oral English language
- Knowledge of health and safety is desirable
Our promise to you
Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.
Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.
About Swisslog
Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.
Join the journey!
If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.
We´re looking forward to receiving your application!