Spare Parts Administrator
Newport News, VA, US
Where do people love what they do, and being great at what they do?
At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.
The Spare Parts Administrator serves as the primary customer support representative for the Spare Parts Department. This role is responsible for processing customer orders and handling various spare parts requests, ensuring timely and accurate order fulfillment. The administrator will create, monitor, and manage quotes and spare parts orders, working closely with internal teams to guarantee efficient delivery. Acting as the main point of contact for customers, the Spare Parts Administrator plays a key role in maintaining high levels of customer satisfaction and operational efficiency for Swisslog's spare parts department.
Make an impact
- Work within our Sales Force and Zendesk ticketing system to ensure all customer spare parts requests are process in a timely and accurate manner
- Create quotes, sales orders and purchase orders within our SAP system
- Create and maintain material master, pricing and vendor records in our SAP System
- Evaluate vendor performance, pricing, and lead times to facilitate orders
- Research part numbers and discretions for Swisslog and non-Swisslog equipment
- Effectively communicate with customer to efficiently satisfy spare part requests
- Prepare and present pricing and Leadtime offers for spare parts
What you need to succeed
- 1 year experience working in Customer Service
- High School degree or higher education
- Effective verbal and written communication skills
- Excellent knowledge of MS Office suite products (Word, Excel, Outlook, Power Point)
Desirable
- 1 year experience working in a parts Department
- SAP experience
- Sales Force experience
- 3 years’ experience in logistics / supply chain
Our promise to you
Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.
Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.
About Swisslog
Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 2,900 experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.
Join the journey!
If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.
We´re looking forward to receiving your application!
Linkedin Reference: #LI-BB1
Note for United States job postings (EEO statement):
Swisslog is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.
Nearest Major Market: Hampton Roads