Software Technical Lead

Make an impact

As a Technical Leader at Swisslog in our Customer Service department, you’ll play a pivotal role in ensuring the full operations and success of our Swisslog Legacy Software Solutions within our installed systems and our Italian customer base.  We're looking for a proactive, hands-on expert ready to lead by example and deliver excellence across the software development lifecycle.

• Lead the design and delivery of advanced automation solutions, ensuring adherence to Swisslog’s quality standards and development methodologies.
• Drive end-to-end project execution – from requirements gathering and design to implementation, testing, and integration – using technologies like C++, C#, VB, and Delphi 7 for GUI.
• Champion technical excellence by identifying recurring issues, implementing robust fixes, and developing new functionalities that enhance system performance and customer satisfaction.
• Collaborate cross-functionally with internal teams and customers, fostering strong relationships and ensuring seamless communication and support.
• Mentor and support team members, stepping in during urgent interventions or absences to maintain project momentum.
• Contribute to continuous improvement, using your analytical mindset to propose enhancements and prevent future issues.
• Stay ahead of the curve by maintaining awareness of emerging technologies and integrating relevant innovations into our solutions.

What you need to succeed

• A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Strong expertise in C++ and C#, with a solid foundation in object-oriented analysis and design principles.
• Hands-on experience with relational databases, ideally Oracle and MS SQL Server, including proficiency in SQL programming.
• Bonus points for knowledge of business processes and intralogistics systems, or experience in system administration.
• Fluency in English and Italian, with the ability to communicate clearly and confidently across diverse teams and stakeholders.
• A proactive mindset for identifying risks, especially in fast-changing environments, and the ability to adapt quickly.
• Excellent presentation and communication skills, with a strong focus on customer needs and satisfaction.
• Willingness to travel to customer sites (approximately 15%) and to occasionally work outside standard hours (on a rotational basis) to meet operational demands.