IT Onsite Supporter Italy

Make an impact

Our IT Onsite supporter delivers the IT services and provides technical support and assistance to Swisslog internal employees using computer hardware, standard desktop applications and software applications. The IT Onsite Supporter will troubleshoot and conduct problem determination to identify a problem source and resolution and works closely with the different support teams. You will be part of an EMEA Team and work closely with other IT departments and local People & Organization. Our IT supporter is required to work onsite, at our Swisslog Maranello office in Italy. 

Your main tasks will be:
 

• You will be responsible for 2nd level support for Swissloggers in the South region in need of IT support through onsite support or via remote support.
• You will be responsible for effective handling of support requests (ticket management system) and ensure each incident is resolved in the best way.
• You will be responsible for installation, maintenance and administration of PC’s, notebooks and mobile devices.
• You will support local People & Organization in the onboarding of new Swissloggers from an IT perspective, as well as off-boarding.
• You will also give 3rd level support on problems regarding server, network or IT security.
• You will in addition to your main tasks be involved in supporting our Global IT projects and our continuous process of modernizing our infrastructure.
• Provide basic IT training to colleagues in need of training and guidance.

What you need to succeed

• A proven IT know-how with experience of IT – support. Preferably in a larger organization with established processes and ticket management system.
• You have good knowledge of Microsoft Office Applications, including AD user management & access controls and IT hardware components.
• You understand basic Network principals including IP addressing and routing.
• We would consider it positive if you also have a formal education within IT, but we will focus more on relevant experience in this recruitment process.
• We hope that you understand ITIL (Information technology Infrastructure library). But for the right candidate we are willing to support with additional training.  
• You are fluent in English and Italian, in both writing and speaking.
   

To be successful in the role we believe that you are passionate for IT and enjoy solving problems. You are a good communicator and collaborate well with others. You are characterized by your independent, proactive way of working and ability to work well with others.