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IT Service Management Architect - (ServiceNow/Jira/Freshservice/any)

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Date: Mar 18, 2026

Location: HU

Company: KUKA Group

Discover your impact with KUKA Group

KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.

 

Make an impact

  • Manage configuration, customization, and lifecycle of the Service Management platform,
  • implement ITIL-aligned modules: Incident, Problem, Change, Request, Asset and Service Catalog,
  • ITIL Foundation knowledge,
  • manage Workflow automation rules, orchestration, SLAs, custom fields,
  • configure Forms, ticket layouts, business rules, service catalog items, email templates,
  • maintain CMDB integrity and ensure accurate asset and service data,
  • design and deploy automated workflows for ticket routing, approvals, and notifications,
  • integrate IT Service Management tool with ERP, HR, and monitoring tools for end-to-end process automation,
  • enable AI-driven features (e.g., Service Bot) for self-service and predictive support,
  • partner with ITAM team for asset lifecycle automation and reporting,
  • nonitoring tool health and license usage,
  • ensuring catalog quality and standardization,
  • user & Role Management,
  • authentication Integration.

What you need to succeed

  • Bachelor`s or Master`s degree in Information Technology, Computer Science, or a related field,
  • 3+ years of experience in IT operations, ITAM, ITSM, or end-user services,
  • proven experience in ITSM platform engineering (Feshservice, ServiceNow, LeanIX, Jira or similar),
  • ITIL Foundation knowledge,
  • expertise in workflow automation and API integrations,
  • excellent problem-solving and stakeholder communication skills,
  • proactive mindset to automate and simplify processes,
  • exceptional written and verbal communication skills in English (German is a plus).

 

DEI (Diversity, Equity, and Inclusion) statement 

Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.

KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA Group, you will have ample opportunities to share what motivates you and what defines your individuality.

 

Join the journey!

If you think a career with KUKA Group could be what you are looking for, we´d love to hear from you. We´re looking forward to receiving your application!