Technical Support Engineer (m/w/d)
Eberstalzell, Upper Austria, AT
Where do people love what they do, and being great at what they do?
At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.
Make an impact
Key Responsibilities:
Incident & Problem Management
- Own incidents escalated to you— triage, resolve and drive to closure within the agreed SLA terms (Service Level Agreement).
- Lead root cause analysis, RCAs with corrective/preventive actions.
- Perform log and trace analysis as necessary to identify the issue.
- Deliver hotfixes/patches, coordinate communication and rollout as necessary.
- Beckhoff PLC / Controls SW Engineering
- Debug and modify Beckhoff PLC code for light goods products and depending on background / interest for pallet products as well.
- Analyze and optimize control logic, handshake/interlocks, error handling, and recovery sequences.
- Participate in controls SW project work (development, realization or modernization) as means to maintain sharp knowledge of the latest product design.
Cross Functional Collaboration:
- Act as technical liaison with Controls Engineering and Quality to prioritize defect backlogs and fixes / patches and also in preparation and issue of CSI (Customer Support Information) related to your expertise area.
- Support go lives and major upgrades; advise on cutover plans and rollback strategies.
What you need to succeed
Minimum Qualifications:
- Degree in Electrical/Automation Engineering, Mechatronics, or equivalent knowledge acquired in some other way.
- 3+ years in industrial automation/controls with direct PLC programming/debugging. experience, alternatively from a test & verification relevant
- Knowledge in Beckhoff TwinCAT programming, preferably developer level
- Experience with Swisslog Cyclone Carrier, Tornado, QuickMove
- Strong understanding of industrial safety and operational practices
- Understanding of material handling systems (shuttle systems, conveyors, lifts, cranes etc)
Desired qualifications but not a must:
- Experience or familiarity with pallet products (Vectura, PowerStore, ProMove)
- Familiarity with WMS architectures and warehouse / product integration
Core Competencies:
- Deep Debugging: Systematic, hypothesis driven approach; comfort operating in live production environments
- Systems Thinking: Understands interplay between PLC, drives, field devices, WCS/WMS, networks, and safety
- Communication: Clear incident updates, high quality RCAs, and actionable documentation
- Customer focused: Strong sense of urgencycombined with a pragmatic and rational approach
- Ownership: End to end accountability—from triage to verified fix and lessons learne
Working Conditions:
- Mainly office hours with up to 2 days per week home office
- On call rotation for 24/7 support to our global is part of your work tasks
- Occasional travel to customer sites for escalations and go lives depending on interest and capability
- Work in operational warehouse environments; with strict adherence to PPE and LOTO procedures
Our promise to you
Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.
Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.
About Swisslog
Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.
Join the journey!
If you think a career with Swisslog could be what you are looking for, we´d love to hear from you. A gross monthly salary of €4.800 is offered, with potential for overpayment depending on professional experience and qualifications.
We´re looking forward to receiving your application!