Product Specialist, Pharmacy Automation - Overnight Resident Tech - New York City, NY

Make an impact

1) System Status Reviews / Updates:

• Verify that the three core processes (Packaging, Dispensing, and Returns) are operational.
• If a temporary reconfiguration is required due to ongoing troubleshooting:
  • Provide a brief impact statement (what changes are required, anticipated impact on throughput/SLA, expected duration).
  • Coordinate and assist with the reconfiguration steps as instructed by the responsible engineer; but will not execute technical repair tasks.
  • Communicate changes to the shift, update the ops board/log, and schedule a time to revert.

2) Open Case / Issue Reviews:

• Check sources: Local ops log, customer service portal/ticket queue (Salesforce), and any active workaround notices.
• For each open item: Confirm owner, ETA/next action, and whether a mitigation is in place (e.g., reroute, manual label process).
• Update visibility: Summarize current operating conditions and open risks with pharmacy supervisor / shift manager; flag items that could affect cartfill or service windows.

3) Alarm History Reviews (last 24 hours):

• Scan alarm/event logs for each system; classify items as Informational / Warning / Critical.
• Validate closure: For any non-informational alarm, confirm the resolution step is documented (e.g., cleared by operator workflow) and no recurrence is present at check time.
• Escalate as needed:
  • Immediate escalation to Field Service or Customer Service if a critical alarm is active or is recurring, and whether it requires consistent pharmacy staff interaction to clear.
  • Standard escalation for persistent warnings that jeopardize production timing or quality.
• Record evidence: Note screenshot/ID, time observed, and the person/team engaged.

4) Oversight of all Swisslog Healthcare systems, including monitoring, troubleshooting, and coordination with Customer Care for escalations.

5) Provide training and education for pharmacy and hospital staff on equipment use, updates, and best practices, as directed by hospital management, within the allocated onsite hours.

6) Guidance on daily maintenance and operational workflows to ensure reliability.

7) Anomaly reporting and communication of next steps for resolution.

8) Performance reporting, including activity summaries and system performance insights, to be provided on a regular basis.

9) Coordination with Swisslog Healthcare teams for updates, enhancements, and issue resolution.

What you need to succeed

• Associate's Degree from a Technical or Vocational School.

• Pharmacy Technician, State Licensed or licensed by PTCB (Pharmacy Technician Certification Board) preferred, or equivalent experience

• 3+ years experience working in a pharmacy, and prior experience using pharmacy automation equipment
• Successful candidates will have an effective communication style that builds customer's trust and satisfaction.
• PC Computer software and hardware literate/Windows Application experience.
• Must be a self-starter, well organized, and be able to work independently without supervision.

Desirable, but not Essential:

• Experience working in a mission-critical, on-call environment is desirable.

Eligibility Requirements:

• This is an OVERNIGHT SHIFT, 8:00pm to 4:00am, Monday-Friday.

Compensation: Base salary range for this position is $68,000 - $72,000, plus overtime and on-call pay. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).