Account Management Representative

Responsibilities include:

1. Act as the main point of contact for assigned existing customers and drive the Service and Support Agreement renewals for Pharmacy Automation facilities in your territory through:
   1. Contract performance analysis & working with the Field Managers to get preventative maintenance visits scheduled as needed;
   2. Outbound sales calls on renewals 120 days out;
   3. Upselling additional support services and product lines;
   4. Creating proposals & collaborating with other departments where needed to develop appropriate pricing;
   5. Booking final contracts.
2. Collaboratively work with the outside sales representatives and field service teams in your territory to provide support, consultation and generate new sales regarding Swisslog Healthcare product and services.
3. Meet or exceed monthly renewal quotas.
4. Build and nurture strong, long-term relationships to ensure satisfaction and loyalty
5. Partner with the sales team to uncover growth opportunities within current accounts (upselling/cross-selling).
6. Work with Inside Sales Manager to strategize on how you will work towards meeting your renewal and new business order intake targets.
7. Responsible for taking the sales leads that are assigned to you and communicating with the sales lead same day or within 24 hours to continue the sale.
8. Understand client business needs and align them with our solutions.
9. Monitor account performance and proactively address risks or issues.
10. Conduct regular check-ins, QBRs (Quarterly Business Reviews), and solution reviews.
11. Ensure smooth communication and coordination between internal teams (Sales, Support, Product, etc.).
12. Maintain accurate account records and activity updates in CRM (e.g., Salesforce).
13. Track and report on key metrics related to retention, expansion, and satisfaction.
14. Perform other duties, as assigned.

What you need to succeed

Minimum Job Qualifications:

1. 2 years in a Sales or Sales Support position.
2. Bachelors or Associates Degree.
3. Proficient in Microsoft Office (Word, PowerPoint, Excel).
4. Experience with a CRM system.
5. Ability to utilize Internet search and reporting functions.
6. Excellent verbal and written communications.
7. Outbound client contact skills. 
8. Self-motivated and goal oriented.

Desirable, but not Essential:

1. Some telemarketing campaign experience.
2. Presentation production experience.

Compensation: Starting salary range for this position is $60,000 - 68,000, plus sales incentive plan. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).