Customer Service Engineer (Based in Thailand)
Date: Sep 10, 2026
Location: TH
Company: KUKA Group
Discover your impact with KUKA Group
KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.
Make an impact
- Responsible for executing robotic/automation jobs, including site preparation, installation, maintenance, troubleshooting, commissioning, upgrading, and follow up on service escalations.
- To ensure all services and projects meet planned time, cost, and customer requirements.
- Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment.
- Undertake main Hotline support over phone and email offering high quality responses to technical enquiries from customers and take appropriate escalation process to ensure responding in timely manners. This includes after hours for key customers.
- Able to travel to customer sites on short notice to respond to customer emergencies.
- Conduct technical training and/or provide support for system integrators and end customers with operation and programming various industrial robotic applications using appropriate range of products including technology packages.
- Working on weekend or holiday is occasionally required.
What you need to succeed
- Degree in Electrical / Mechatronic Engineering or related field
- Minimum 3 years working experience in mechanical repair and maintenance.
- Knowledge in Automation, Robotics, Electronics
- PLC and C++ programming is an added advantage
- Good command in English with strong communication skills.
DEI (Diversity, Equity, and Inclusion) statement
Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.
KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA Group, you will have ample opportunities to share what motivates you and what defines your individuality.
Join the journey!
If you think a career with KUKA Group could be what you are looking for, we´d love to hear from you. We´re looking forward to receiving your application!