CPQ Support and Configuration Specialist

Make an impact

• Provide first-level support for CPQ-related questions and issues, ensuring timely and professional assistance to internal users,
• Manage and resolve support tickets while maintaining a high level of service quality and user satisfaction,
• Analyze reported issues, propose solutions, and coordinate escalations when further investigation is required,
• Maintain and configure products, pricing structures, and configuration rules within the CPQ system,
• Support the creation and maintenance of product models, configuration logic, and system data to ensure consistency and reliability,
• Contribute to system enhancements and continuous improvement initiatives in collaboration with Product Owners and development teams,
• Support testing activities by executing test cases, validating system functionality, and documenting results and defects,
• Help ensure the quality and stability of new releases through structured testing and verification processes.

What you need to succeed

• 1-3 years of experience with CPQ systems, business applications, or application support,
• Basic understanding of product configuration, pricing structures, and business processes,
• Experience with ticketing systems and user support activities,
• Strong analytical and problem-solving skills with the ability to investigate and resolve issues,
• Service-oriented mindset with excellent communication and collaboration skills,
• Ability to work effectively with cross-functional and international teams,
• Fluent English language skills, both written and spoken