Customer Support Engineer - Core Software and Platform Technologies
Budapest, HU
Make an Impact with Healthcare Technology Jobs That Matter
Are you ready to build a career in healthcare technology that truly makes a difference? At Swisslog Healthcare, we’re looking for passionate individuals to join us in shaping the future of care. Whether you’re exploring healthcare engineering jobs, pharmacy automation roles, healthcare IT careers, or healthcare logistics opportunities, you’ll be part of a team that’s driving innovation in medication management and hospital workflows around the world. If you’re motivated by purpose and eager to grow with a mission-driven company, we’d love to hear from you.
Make an impact
- Provide second-level technical support for KUKA system software (KSS and iiQka.OS2) products, focusing on communication,
- Act as a subject matter expert for fieldbus systems and technologies mxAutomation and Multiprog/Codesys, supporting global customers,
- Troubleshoot complex issues using lab equipment and, when necessary, on-site at customer locations,
- Document all inquiries and solutions in the CRM system and Knowledge DB,
- Collaborate closely with, R&D, and Product Management teams for root cause analysis and product improvements,
- Conduct workshops and prepare technical bulletins for international service technicians,
- Manage quality and complaint processes (field observation, root cause analysis, corrective actions),
- In addition, you will always accompany the product development from a customer support perspective:
- When specifying new releases, you contribute important requirements, like usability, diagnostic capability, status monitoring, etc.
- You will accompany the development project and manage the field rollout - Sprint reviews, service concept, global knowledge transfer, application testing, requirements- and release-review, field test support,
- Provide project support for key customers when required,
- Consult customers in usage and treating above mentioned technologies.
What you need to succeed
- Degree in Electrical Engineering, Mechatronics, or equivalent technical qualification,
- Experience in automation systems, Fieldbus and Networks,
- Fluency in Hungarian and very good English skills (spoken and written); German is a plus,
- Strong analytical and problem-solving skills,
- High customer orientation and ability to work independently,
- Team player with excellent communication skills,
- Project management experience is a strong plus,
- Ability to work in a decentralized setup and integrate smoothly with the Augsburg team,
- Willingness to travel to Augsburg from time to time for knowledge exchange.
Our Vision: Lead Change for Better Care
Swisslog Healthcare empowers hospitals and healthcare facilities with advanced pharmacy and transport automation solutions that streamline medication management and support clinical workflows. With over 1,200 dedicated employees serving more than 3,500 health facilities worldwide, we’re committed to improving patient safety and giving healthcare professionals more time for what matters most: caring for patients. Join us in shaping the future of healthcare.