Customer Support Engineer - AMR
Budapest, HU
Discover your impact with KUKA Group
KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.
Make an impact
- Provide second-level technical support for KUKA AMR products, focusing on AMR operation system software as well as the server application,
- Also support in AMR Hardware related topics,
- Act as a subject matter expert for KUKA AMS systems, supporting global customers,
- Troubleshoot complex issues using lab equipment and, when necessary, on-site at customer locations,
- Document all inquiries and solutions in the CRM system and Knowledge DB,
- Collaborate closely with, R&D, and Product Management teams for root cause analysis and product improvements,
- Conduct workshops and prepare technical bulletins for international service technicians,
- Manage quality and complaint processes (field observation, root cause analysis, corrective actions),
- In addition, you will always accompany the product development from a customer support perspective:
- When specifying new releases, you contribute important requirements, like usability, diagnostic capability, status monitoring, etc.
- You will accompany the development project and manage the field rollout: - Sprint reviews, service concept, global knowledge transfer, application testing, requirements- and release-review, field test support,
- Provide project support for key customers when required,
- Consult customers in usage and treating above mentioned technologies.
What you need to succeed
- Degree in Electrical Engineering, Information Technologies, or equivalent technical qualification,
- Experience in automation systems and networks,
- Fluency in Hungarian and very good English skills (spoken and written); German is a plus,
- Strong analytical and problem-solving skills,
- High customer orientation and ability to work independently,
- Team player with excellent communication skills,
- Willingness to travel internationally,
- Project management experience is a strong plus,
- Strong networking skills and cultural competence for cross-border collaboration,
- Ability to work in a decentralized setup and integrate smoothly with the German and China team,
- Willingness to travel to Augsburg and China from time to time for knowledge exchange.
DEI (Diversity, Equity, and Inclusion) statement
Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.
KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA Group, you will have ample opportunities to share what motivates you and what defines your individuality.
Join the journey!
If you think a career with KUKA Group could be what you are looking for, we´d love to hear from you. We´re looking forward to receiving your application!