Customer Service Account Manager
Atlanta, US Newport News, VA, US
Where do people love what they do, and being great at what they do?
At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.
Make an impact
Responsible for “Total Customer Care” of selected customers; oversight of all services offered / required by existing customers; foster business relationship between existing customer and Swisslog. Play a key role in the development of a high level of customer satisfaction, generating new Service business opportunities, and sales of service products. Exercise independent judg-ment and analytical skills to resolve customer requests with minimal assistance. This position is highly visible and must be confident in his/her ability to make decisions. Focus is the develop-ment, sale, and support of multiple existing clients. Act as the customer advocate with all ac-counts. Success of this position will be measured based on overall improvements in service reve-nue generation, customer satisfaction, and support productivity.
- Implement CS customer strategy (sales and support)
- Monitor budgeted revenue intake, by customer, leveraging all neces-sary resources to meet budgetary goals.
- Manage customer support contracts throughout entire life cycle, to in-clude design, offer, monitor, renew, reassess and upgrade.
- Identify and capture Swisslog oppor-tunities within installed base outside the scope of original project delivery.
- Maintain a thorough understanding of all Swisslog products and services.
- Identify product quality issues that have major impact on warranty costs, contract costs, customer satisfaction and future product sales.
- Estimate service and support re-quirements for new customers as part of business review process in support of proposal team.
- Provide initial consultation to show existing customer how our products may add value to their business.
- Other duties will be assigned as needed.
What you need to succeed
- B.A./B.S. in Business or Engineering Management field or equivalent job ex-perience
- 2 years experience as a manager
- 2 years as part of a Service team or service product sales
- Computer literate in all MS Office products and SAP
- Supply chain management (fundamental understanding)
- Products, applications, and experience in the warehouse or factory automation industry
- Small P&L management or financial management skills
Our promise to you
Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.
Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.
Join the journey!
We´re looking forward to receiving your application!
Talent Acquisition Manager: Mai Gamble
Note for United States job postings (EEO statement):
Swisslog is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.
Nearest Major Market: Atlanta