SAP EWM Service Engineer (m/f/d)
Dortmund, NW, DE
Discover your impact with KUKA
KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.
Make an impact
- Accompany our customers on their journey with Swisslog’s SAP EWM solutions, building trust and relation
- Serve as the 1st and 2nd level support contact point for our customers
- Get to know the ins and outs of our customers’ processes and implementations and gain hands-on experience with the future of warehouse automation
- Cooperate closely with stake holders, key users and our internal SAP EWM project realization teams
- Classify and resolve incidents and service requests
- Identify, design, implement and test software changes
- Perform root cause analysis and bug fixes for recurring and complex problems
- Create knowledge repositories, solution guides and documentation
- In coordination with the team, participation in a rotating on-call model
What you need to succeed
- Successfully completed studies in the field of informatics/logistics or comparable training and experience
- Be enthusiastic about solving puzzles and finding solutions, contributing to high customer satisfaction
- Have a customer-oriented and analytical way of working and communicating
- Knowledge of SAP ERP/EWM and/or basic understanding of warehouse processes
- Experience with SAP EWM-MFS is an advantage
- Experience in reading ABAP source code or programming is an advantage
- Experience in dealing with on-call activities (separate remuneration) is an advantage
- Flexibility for occasional assignments outside normal working hours
- Good written and spoken English skills, good German skills is an advantage
- A quick grasp of things rounds off your profile
#LI-KK1
Our promise to you
Our culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result? We make peoples´ lives easier and safer, across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work, fostering an environment where inspiration, expertise, and personal growth can flourish. Our collective goal? To achieve greatness and ignite innovative, positive change - not only within the automation industry but also beyond its boundaries. And in return, we prioritize creating a supportive, empowering, and caring environment for all.
Perks and benefits
As part of our commitment to the well-being of our employees, we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules, and professional development opportunities, we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce, and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued, motivated, and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team.
DEI (Diversity, Equity, and Inclusion) statement
Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.
KUKA is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA, you will have ample opportunities to share what motivates you and what defines your individuality.
Join the journey!
If you think a career with KUKA could be what you are looking for, we´d love to hear from you.
We´re looking forward to receiving your application!