German Speaking Service Desk Agent
Company:
KUKA Hungária Kft.
Location:
Budapest, HU
Additional posting countries (for remote jobs only):
Workplace:
hybrid
Address Customer Location:
Discover your impact with KUKA
KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.
Responsibilities
- Be the first point in contact for internal customers of the KUKA Group, responding to their inquiries and technical issues in a timely and professional manner via tools, phone & email,provide exceptional technical support, troubleshoot and resolve issues efficiently,
- document all user interactions and resolutions accurately and thoroughly in the company's system,
- fulfill service requests based on pre-defined procedures (password resets, providing access, remote Software installation, VPN Setup, IT procurements, etc.),
- manage internal customer's hard- and software requests and the configuration management database,
- work collaboratively with other team members and actively report to team leads to enhance performance and quality, and therefore contribute to a good working atmosphere,
- stay up-to-date with industry trends and best practices in technical support.
What you need to succeed
- Great interest in IT and technical customer service,
- excellent written and verbal communication in German and English,
- strong communication, problem-solving skills and customer-oriented approach,
- a passion for continuous learning and professional development in the field of technical support.
Preference
- Studying Information Technology or a similar area,
- having 1-2 years comparable work experience.