Service Development Manager

Make an impact

Are you an experienced sales or account manager with a passion for making a tangible impact? Do you have the ability to identify customer needs and develop best in class solutions? If so, Swisslog is looking for you!

We are excited to announce the creation of a newly established role - the Service Development Manager. This role is pivotal in identifying and developing industry leading practise to our customer offerings. With a global focus, you will identify and develop improvements of our offerings across products, solutions, pricing and supporting materials to enable each country and region to service our customers more effectively.

Key Responsibilities: 

• Support the development of customer offerings, including identifying pricing, margins, and supporting materials.
• Implement and launch initiatives with regional teams to create buy-in and ensure successful adoption.
• Develop and share competencies with account managers and sales teams to enhance their ability to sell offerings across regions.
• Understand the needs of the regions and customers, building strong relationships with them.
• Identify new offerings relevant to the region and drive strategic and tactical initiatives to implement them.
• Recommend pricing for offerings within the market and identify opportunities for contractual improvements.
• Provide consultancy support on large commercial proposals and complex contracts.
• Collaborate with the asset management team to develop detailed and comprehensive value-based offerings.
• Work with the product development team to provide input into improvements for offerings.

What you need to succeed

Proven experience in developing and implementing sales value proposition materials.

• Demonstrated understanding of the logistics industry within automation
• Knowledge of customer service sales processes, ideally within the intralogistics automation sector.
• Ability to think in a logical and structured way.
• Inspired by driving change and improvements to customer experience.

Why is this Opportunity so Exciting?

This is your opportunity to make a significant difference on a global scale. Your efforts will directly influence the performance and success of our business. As a globally focused role, you will design, develop, and deliver our sales value proposition across four regions, ensuring a harmonized and professional approach.

This is not a role for the unambitious. It requires a transformational mindset and offers the chance to manoeuvre the organization to scale up development and usage of material, competencies, and strategy. You will partner with leaders across the organization, building high levels of professional credibility and mutual trust, and provide high-quality advice and guidance.