Asset Manager Life Cycle Plan (m/f/d)

Make an impact

Multiple positions: We are looking for engaged and driven individuals to take on the role of Asset Manager, generating and developing service strategies to exceed Customer expectations. This position will play a key role in the development of asset management and reliability engineering within Swisslog by enabling the translation between Customer Assets, operations performance and into actionable and service strategies. You will have internal as well as external customer facing management consultancy to enable the delivery of our total solution for Life Cycle Service proposition. You will part of a global team of Asset Managers and be part of our Customer Service Excellence function. 

We have several open positions within Asset Management and the role will have a defined focus related to the Swisslog product family, such as: 
- Pallet technologies (conveyors, storage cranes and shuttles/satellites). 
- Light goods products (conveyors, storage cranes and shuttles). 
- Controls (automated warehouse for the assets). 
- Software and IT (warehouse software). 
 

This function is recently established at Swisslog and brings the opportunity to share the future and character of the role moving forward. Location is flexible across main Swisslog locations. Willingness to travel is important as this person will travel to both customers and for internal global meetings and workshop. 
 

• You will support the Regional Customer Service departments in the development and delivery of the Swisslog Asset Mgmt. Service strategy.
• Collaborate very closely with Product Managers to ensure PLM strategies translate into actionable activities for the Customer Service organization on a global level.
• Develop life cycle plans related to the installed base of our Customers, enabling a proactive evaluation of the investment needs to retain system performance and maintainability.
• Support Service Sales managers in development of new leads and opportunities by delivering competence support, such as Maintenance Asset Management, Reliability engineering and consultancy.
• Provide guidance and verification of service solutions during sales processes to ensure the proposed solutions will meet the requirements of the customer. You will also support with work plans, risk assessments and cost-benefit analyses for new service propositions.
• You will be part of the continuous development of our service propositions that identify and address our customers current as well as future needs.

What you need to succeed

• Several years of experience in Asset Management, Product Management, Sales and/or Account Management from our Intralogstics industry.
• Experienced and knowledgeable across automation equipment.
• Fluent in English and preferably additional languages.
• We would consider it meritorious if you have experience with maintenance management including root cause failure analysis as well as knowledge of asset management processes, procedures and practices.

You communicate transparently, effectively and consistently with all stakeholders involved and you are confident in negotiations and holding customer presentations. You have a creative and analytical way of thinking and being able to contribute to new opportunities and continuous improvement in our service offerings. You have good project management skills with ability to handle pressured situations by clear priorities and focus in your work. If you are a team player with a passion for technology, Customers and a strong drive to creates sales opportunities, you might be the right person for the role of Asset Manager!